Shipping & Returns
Shipping, Delivery & Returns
We only ship to addresses in Germany, Estonia, Finland, France, Greece, Ireland, Iceland, Israel, Italy, Japan, Canada, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Morocco, Macedonia, Mexico, Monaco, Montenegro, New Zealand, Netherlands, Norway Austria, Poland, Portugal, Sweden, Switzerland, Serbia, Singapore, Slovak Republic, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Hungary, United Kingdom, Cyprus, US.
The delivery time varies depending on the country of destination and the availability of the items. Basically the following times are planned:
Within Germany: 2 – 3 days
Within Europe: 3 -4 days
Rest of the world: 7-10 days
In addition to the product prices indicated we also charge flat-rate shipping costs for delivery within our delivery countries. Shipping costs are communicated to you during the basket process and reconfirmed on the order page.
All prices are given in euros ( € ):
|Until 2 Kg||Until 5 Kg||Until 10 Kg||Until 20 Kg|
|Rest of the world||45,99||61,99||100,99|
Return Policy for B&A Beauty and Well-being
At B&A Beauty and Well-being, we value our customers and their satisfaction is our top priority. We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, you may return the item(s) within 30 days of receipt for a refund or exchange.
Conditions for Returns:
- All items must be returned in their original packaging with all tags attached and in new, unused condition.
- Returns must be initiated within 30 days of receipt of the item(s).
- Shipping and handling charges are non-refundable, except in the case of damaged or defective products.
- We reserve the right to refuse a return if the item is not in new, unused condition or does not meet our return policy requirements.
How to Initiate a Return:
- Contact our customer service team at [insert contact information] to initiate a return or exchange.
- Provide your order number and reason for the return.
- Our customer service team will provide instructions on how to return the item(s) to us.
- Refunds will be issued to the original payment method used for the purchase.
- Refunds will be issued within 7-10 business days of receipt of the returned item(s).
- Exchanges will be processed within 5-7 business days of receipt of the returned item(s).
- If the exchange item(s) is of greater value, the customer will be responsible for paying the difference.
- If the exchange item(s) is of lesser value, the difference will be refunded to the original payment method used for the purchase.
Damaged or Defective Products:
- If an item is received damaged or defective, please contact our customer service team at [insert contact information] within 3 business days of receipt of the item(s).
- Provide your order number and a description of the damage or defect.
- Our customer service team will provide instructions on how to return the item(s) to us for a refund or exchange.
We appreciate your business and strive to provide you with the best possible shopping experience. If you have any questions about our return policy, please do not hesitate to contact our customer service team.